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GlobeSpeak

Privacy Policy

Effective Date: January 1, 2025

At GlobeSpeak, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and services.

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and language preferences.
Translation Content: Text and speech that you input for translation services.
User Preferences: Your language settings, theme preferences, and app configuration choices.
Communications: Messages you send to us for customer support or feedback.

1.2 Automatically Collected Information

Usage Data: How you interact with our app, features used, and session duration.
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Location Data: Approximate location based on IP address (with your consent for precise location).
Performance Data: App crashes, response times, and technical diagnostics.

2. How We Use Your Information

We use your information to:

Provide Translation Services: Process your text and speech for accurate translations.
Improve Our Services: Analyze usage patterns to enhance app functionality and user experience.
Personalization: Customize your experience based on your preferences and usage history.
Customer Support: Respond to your inquiries and provide technical assistance.
Security: Protect against fraud, abuse, and security threats.
Legal Compliance: Comply with applicable laws and regulations.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted third-party providers who assist us in operating our app:

Translation APIs: Google Translate, Microsoft Translator, and other translation services.
Cloud Services: Amazon Web Services (AWS) and Google Cloud Platform for data processing and storage.
Analytics: Firebase Analytics and similar services for app performance monitoring.
Customer Support: Zendesk or similar platforms for support ticket management.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

4. Data Storage and Security

Local Storage: Translation history and preferences are stored locally on your device and encrypted using industry-standard encryption.
Cloud Storage: Account information and sync data are stored on secure servers with encryption in transit and at rest.
Data Retention: We retain your data only as long as necessary to provide services or as required by law.
Security Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights and Choices

Access: Request access to your personal information we hold.
Correction: Update or correct inaccurate personal information.
Deletion: Request deletion of your personal information (subject to legal requirements).
Portability: Request a copy of your data in a structured, machine-readable format.
Opt-out: Disable data collection for analytics and marketing purposes in app settings.

5.1 Account and Data Deletion

You have the right to request complete deletion of your account and all associated personal data. This includes:

• Your account information and profile data
• Translation history and saved phrases
• Usage analytics and preferences
• Any other personal information we have collected

To request account deletion: Send an email to privacy@globespeak.us with the subject line "Account Deletion Request" and include your account email address. We will process your request within 30 days and send you confirmation when the deletion is complete.

Note: Some information may be retained for legal compliance, security purposes, or to prevent fraud, but will be anonymized and not linked to your identity.

6. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze app usage, and provide personalized content. You can manage your preferences for these technologies in your device settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy in the app and, where required by law, obtaining your consent.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@globespeak.us
Website: https://globespeak.us/privacy

11. Jurisdiction-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.

European Economic Area Residents (GDPR)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

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